Questions To Be Asked To Solar Installers

Questions To Be Asked To Solar Installers

Table of Contents

Solar installers are professional and well experienced and know every in-depth of solar installation from application work to cost saving to the installation process and equipment or products. So, while the customer has many questions regarding cost and installation, here is the list of the question mentioned below that are frequently asked:

1. How does the installer calculate the optimal system size?:

A well-experienced installer is aware of the savings estimate and can provide an estimate of the savings on energy bills and total ROI. As it is a typical mathematical calculation, we can make some assumptions here: Self-consumption of solar energy has been taken in a belief, i.e., during the day time, usually residences where everyone is at work during the day, which is low as 20-30% and will directly affect your ROI and energy bill savings.

Every Year, at which rate do we assume the cost of power increases?

2. What can be done to improve solar ROI?

Here are the options to improve financial outcomes:

  1. Applying for state rebates/ grants.
  2. Shifting the energy consumption mostly in daytime hours as much as possible
  3. Exporting unused energy by limiting system size(if required).
  4. Using tilt frames on south-facing roof space

3. What happens when something goes wrong with a workmanship warranty and system?

Our quote comparison shows you the installers’ workmanship warranty. Each installer services systems differently, but our quote comparison shows you the installers’ workmanship warranty. For CEC Approved Solar Retailers, the minimum workmanship warranty length is five years, and for Esteem Energy, the workmanship warranty length is ten years

4. Are product brands local in Australia to claim a warranty?

There are a lot of unused solar systems in Australia, so if something goes wrong, ensure you have some option during the warranty period, buy products from an Australian Office, and have an Australia warranty claim process. To get a clearer image, when the installer comes to install, they help with the company name, website, and warranty claim process.

5. Is there any local customer whom I can talk to?

One should speak with the previous customer of the particular solar company rather than talking to the sales representative directly. A local company has a happy bucket of loads of local customers where one can’t find difficulty in chasing the previous customer.

6. Can you help me find other ways to save power in my home?

There are many ways to save power on property, which helps reduce the bills and contributes to environmental sustainability. Some tips that can be followed:

  1. Energy-efficient Appliances
  2. LED Lighting
  3. Unplug Electronics
  4. Solar Panels
  5. Seal Leakes
  6. Natural Lights
  7. Energy efficient windows
  8. Laundry and dishwashing
  9. Energy Audits
  10. Water heating Settings
  11. Landscaping

7. How will the solar system be maintained?

Maintaining a solar system is relatively straightforward, and routine maintenance can ensure optimal performance and extend the lifespan of the components. Here are some general guidelines for maintaining a solar system:

1. Regular Cleaning:

Clean the solar panels from dust, dirt, leaves, and bird droppings. Regularly clean the panels with water, a soft brush, or a specialized solar panel cleaning solution. This helps maximize sunlight absorption.

2.Visual Inspections:

Conduct visual inspections of the solar panels, mounting structure, and wiring to identify any visible issues such as physical damage, loose connections, or signs of wear. This can be done periodically to catch potential problems early.

3. Trim Surrounding Vegetation:

Ensure that trees or branches are not casting shadows on the solar panels. Trim any overhanging branches to prevent shading, which can reduce the system’s efficiency.

4. Monitor Energy Production:

If your solar system has monitoring capabilities, regularly check the energy production data. A sudden drop in performance may indicate a problem that requires attention.

5. Check Inverter Performance:

The inverter is a critical component of a solar system. Monitor its performance and check for any error messages. If issues arise, contact your solar provider for assistance.

6. Inspect Wiring and Connections:

Periodically inspect the wiring and connections to ensure they are secure and corrosion-free. Faulty connections can affect the efficiency of the system.

7. Maintain Batteries (if applicable):

If your solar system includes energy storage with batteries, follow the manufacturer’s recommendations for battery maintenance. This may include checking the electrolyte levels and ensuring proper ventilation.

8. Professional Inspections:

Schedule professional inspections at regular intervals. Some solar providers offer maintenance services or can recommend qualified technicians to conduct thorough inspections.

9. Weatherproofing:

Ensure that all seals and weatherproofing elements are intact. This is particularly important in areas with harsh weather conditions.

10. Review Warranty Information:

Be familiar with the warranty information for your solar panels and other components. In the event of a malfunction or defect, contact the manufacturer or installer to address the issue under warranty.

8.Do they have finance options?

Finance options can vary depending on the company and may include:

1. Solar Loans:

Some solar providers partner with financial institutions to offer loans specifically for solar installations. These loans may have competitive interest rates and flexible repayment terms.

2. Power Purchase Agreements (PPAs):

In a PPA, a solar company installs and owns the solar panels on your property, and you agree to purchase the electricity generated by the panels at a predetermined rate. This eliminates the upfront cost of purchasing the system.

3. Solar Leases:

Similar to a PPA, a solar lease allows you to use the solar panels without owning them. You pay a fixed monthly amount for the lease, and the solar company is responsible for maintenance and performance.

4. In-House Financing:

Some solar companies may offer in-house financing options where they provide the financing directly. This could include zero-down or low-down payment options.

5. Government or State Programs:

In some regions, there are government or state-sponsored programs that provide financing options, low-interest loans, or grants to encourage the adoption of solar energy.

6. Home Equity Loans or Lines of Credit:

Homeowners may choose to use home equity loans or lines of credit to finance solar installations. These options leverage the equity in your home to fund the solar project.

When exploring finance options for your solar installation, consider the following:

– Interest Rates and Terms:

Compare the interest rates, repayment terms, and overall financing terms offered by different providers.

– Ownership:

Understand whether the financing option leads to full ownership of the solar system or if it involves a lease or PPA arrangement.

– Government Incentives:

Check if there are any government incentives, rebates, or tax credits available that can reduce the overall cost of the solar installation.

– Total Cost of Ownership:

Evaluate the total cost of ownership, including financing costs and potential energy savings, to determine the long-term benefits of the chosen financing option.

9. What documentation will you receive both before and after the installation?

Before Solar Installation:

  1. Solar Quotes
  2. Site Assessment Report
  3. Agreement
  4. Permitting Documents
  5. Financing Agreement ( If applicable)
  6. Product Warranties

After Solar Installation:

  1. Installation Certificate
  2. As-Built Drawing
  3. Operation & Maintenance Manual
  4. Performance Data
  5. Final Invoice
  6. Incentive and Rebate Documentation
  7. Net Metering Agreement

10. Is my solar power system insured?

The insurance coverage for your solar power system depends on your specific insurance policy. Here are some considerations:

1. Homeowner’s Insurance:

Your homeowner’s insurance often covers a solar power system. It’s advisable to review your policy or contact your insurance provider to confirm whether solar panels and related equipment are included in your coverage.

2. Additional Endorsement :

Some insurance providers may require an additional endorsement or rider to cover the solar power system. This could be necessary if the system’s value exceeds certain limits or you want additional coverage beyond the standard policy.

3.  Solar Panel Warranty:

While not insurance in the traditional sense, solar panels often come with warranties that cover manufacturing defects and certain performance guarantees. Review the warranty documentation provided by the solar panel manufacturer for details.

4.  Third-Party Liability:

Check if your insurance policy provides coverage for third-party liability related to your solar installation. This could include coverage for damage caused by your solar system to another person’s property.

5.  Professional Installation:

If your solar system was professionally installed, the installer may carry liability insurance covering any damage or issues related to the installation process. Verify this with the installer or check the terms of your installation contract.

6. Notification to Insurer:

It’s a good practice to notify your insurance company when you install a solar power system. This information can help ensure that your system is properly covered, allowing the insurer to adjust your policy accordingly.

11. Will solar panels generate electricity on cloudy or rainy days?

Yes, solar panels can generate electricity on cloudy or rainy days, although their efficiency is reduced compared to sunny days. Solar panels generate electricity by converting sunlight into electrical energy through the photovoltaic (PV) process. While direct sunlight is optimal for maximum energy production, solar panels can still generate power under diffused or indirect sunlight.

Here’s how solar panels perform in different weather conditions:

1. Sunny Days:

Solar panels produce the highest amount of electricity when exposed to direct sunlight. Clear, sunny days result in maximum energy output.

2. Cloudy Days:

Solar panels can still generate electricity on cloudy days. While the energy production is reduced compared to sunny days, modern solar panels are designed to capture diffused sunlight. The extent of the reduction in output depends on the thickness and type of clouds.

3. Rainy Days:

Solar panels can generate some electricity even on rainy days. However, the amount of energy produced is lower compared to cloudy days because rain reduces the amount of available sunlight reaching the panels.

4. Seasonal Changes:

Solar panels continue to work during different seasons, adjusting their output based on the angle of the sun and the length of daylight. They are effective even in less sunny regions and during winter months.

12. Will solar panels increase the value of my home?

Yes, solar panels can potentially increase your home’s value. The extent of the increase in home value can depend on various factors, including location, the size of the solar installation, energy savings, and market conditions. Here are some considerations:

1. Energy Cost Savings:

One of the primary reasons solar panels can enhance home value is the potential for energy cost savings. Prospective homebuyers often find the prospect of lower or even zero electricity bills appealing. The more significant the energy savings, the more value solar panels may add to your home.

2. Environmental Benefits:

As awareness of environmental issues grows, the appeal of environmentally friendly features, such as solar panels, can increase a home’s attractiveness. Some buyers may be willing to pay a premium for a home with a renewable energy source.

3. Government Incentives:

The availability of government incentives, rebates, or tax credits for solar installations can influence the perceived value of a home. Prospective buyers may see a home with solar panels as an attractive option if it comes with financial incentives.

4. Increased Home Demand:

Homes with solar panels may attract a broader range of potential buyers, including those interested in sustainable and energy-efficient features. This increased demand can contribute to a higher perceived value.

5. Appraisal Value:

Solar panel installations may increase the appraised value of your home. However, the impact can vary, and it’s advisable to consult with a real estate professional or appraiser familiar with solar installations in your local market.

6. Ownership vs. Leasing:

If you own the solar panels outright, the added value to your home may be more significant than leased systems. Prospective buyers might prefer homes where they own the solar system outright instead of taking over a lease.

13. Why choose Esteem Energy?

As of my last knowledge update in January 2022, Esteem Energy is not a specific company that I have information about. Esteem Energy may be a company that has emerged or gained prominence after my last update. Suppose Esteem Energy is a solar energy company or a provider of related services. In that case, I recommend checking recent customer reviews, testimonials, and industry ratings to gather information about their reputation and the quality of their services.

When considering a solar energy provider, here are some general factors to consider:

1. Reputation:

Look for reviews and testimonials from previous customers to gauge the company’s reputation. Online platforms, industry forums, and the Better Business Bureau (BBB) can be good resources.

2. Experience and Expertise:

Consider the company’s experience in the solar industry. An established company with a history of successful installations may instill more confidence.

3. Quality of Products:

Evaluate the quality of the solar panels and other components the company uses. High-quality products are likely to result in better performance and durability.

4. Warranties and Guarantees:

Check the warranties offered on the solar panels and the installation work. A reputable company typically provides clear warranties and guarantees.

5. Customer Service:

Assess the level of customer service provided by the company. Good communication and responsive customer support are important throughout the installation process.

6. Financing Options:

If financing is a consideration, explore the financing options the company offers. Some companies provide flexible financing plans or assistance with available incentives and rebates.

7. Certifications and Licenses: 

Ensure the company and its installers hold the necessary certifications and licenses local authorities require. This ensures compliance with industry standards and regulations.

8. References:

Request references from the company and contact previous customers if possible. Hearing about their experiences first hand can provide valuable insights.

9. Solar System Monitoring:

Some companies offer monitoring services that allow you to track your solar system’s performance. This can be a useful feature for optimizing energy production.

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