CUSTOMER SUPPORT
How can we help?
Tell us what is happening with your solar or battery system. We will route your request to the right team.
DIRECT HELP
Support for your installed system
Include the installation address, equipment brand, visible error code and when the problem started. Do not open electrical equipment or remove covers.
SUBMIT A REQUEST
Send support details
COMMON QUESTIONS
Quick answers
My inverter shows a red light or fault code. What should I do?
Check the inverter display or monitoring app and note the exact code. Follow only the user-level steps in the manufacturer's manual. Do not open covers or work inside a switchboard; submit the details above or contact a licensed electrician.
Why is my electricity bill still high?
Possible causes include evening consumption, estimated meter reads, tariff changes, low generation or a system fault. Compare the bill period with your monitoring data and send both to our support team.
What happens during a blackout?
Grid-connected solar normally shuts down for safety. A battery supplies backup only when compatible backup equipment and protected circuits were included in the installation.
Can I add a battery later?
Often yes, but compatibility depends on the inverter, switchboard, network rules, available space and the proposed battery design.
Which warranties apply to my system?
Coverage varies by product and contract. Check the product certificates and workmanship terms in your handover pack, or request a copy using this form.