Esteem Energy - Kinetic Support
Support Lounge

How can we help you today?

Report a Fault

System acting up? Submit a support ticket for urgent assistance.

Installation Status

Check the progress of your solar installation or inspection.

Download Center

Access user manuals, warranty docs, and product brochures.

Billing & Accounts

Questions about your invoice or payment plan? Ask here.

Reliable Support for All Your Solar Needs

Top-Tier Customer Support

Customer satisfaction drives us. Our dedication to exceptional service has earned us 5-star ratings on Google Reviews and Product Review platforms by continually surpassing customer expectations. Expert help anytime. Fast solutions and friendly guidance just a click away!

Core Values That Shine

Experience support that embodies our dedication to quality, sustainability, and community impact. Our support lounge offers top-notch assistance while we strive to enhance solar solutions and contribute to meaningful social change. Your satisfaction is our priority!

Common Questions

A red light indicates a fault. Try rebooting your system: Turn off the AC Isolator (Meter Box), then the DC Isolator (Inverter). Wait 1 minute, then turn them back on in reverse order. If the light persists, please click "Report a Fault" above.
Wi-Fi setup varies by brand (Growatt, Fronius, Sungrow). Generally, you need to access the inverter's settings via its local IP address or app. Please submit a request above to receive the specific guide for your model.
This can happen if you consume most energy at night or if your bill is an "Estimate". Ensure you shift heavy usage (washing/drying) to daytime hours. If you suspect your system isn't generating, contact us for a performance check.
We recommend cleaning your panels once every 6-12 months. Dust, bird droppings, and leaves can reduce efficiency by up to 20%. You can hose them down or hire a professional service.
Esteem Energy typically provides a 25-year Performance Warranty on panels, a 10-year Workmanship Warranty, and a 5-10 year Manufacturer Warranty on inverters. Check your handover pack for specific certificates.
The STC rebate is usually applied as a point-of-sale discount on your quote, meaning we handle the paperwork and claim it on your behalf. You simply pay the net price.
Standard grid-tied solar systems will shut down during a blackout for safety reasons. If you have a battery with backup capability, your essential circuits will remain powered.
Yes! Most modern systems are "battery ready". We can AC-couple a battery (like a Tesla Powerwall) to almost any existing solar system.
ECL-373036C 1300 220 354
Get Quote
×

HOME CALL

About Us

Our Story

Packages

Pricing Plans

Gallery

Our Work

Reviews

Testimonials

Contact Us

×

Get Your Quote