Privacy Policy
Transparency, Security, and Trust are the core values of Esteem Energy. Here is how we protect your data.1. Introduction
Welcome to Esteem Energy. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@esteemenergy.com.au.
This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.
2. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products, specifically when you:
- Request a Free Solar Quote via our forms.
- Book a consultation with our energy experts.
- Participate in competitions, contests, or giveaways.
The personal information we collect depends on the context of your interactions but typically includes your Name, Address, Email Address, Phone Number, and specific energy usage data required to design your solar system.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive:
- To facilitate the installation process of your Solar System.
- To communicate regarding your account or order status.
- To send you administrative information, such as product updates or warranty details.
- To protect our services (spam protection and fraud monitoring).
4. Sharing With Third Parties
We only share information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices.
- CEC Accredited Installers: To physically install your solar system.
- Payment Processors: Such as Stripe, to securely process payments.
- Government Bodies: Where required for STC rebates and grid connection approvals.
5. Cookies & Tracking
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
7. Contact Us
If you have questions or comments about this policy, you may email us at info@esteemenergy.com.au or by post to:
Esteem Energy Privacy Officer
1300 220 354
Australia
